Enabling Rugged Mobility for a Leading Natural Food Distributor

Industry: Grocery Distribution & Cold Chain Logistics

Organisation Size: Multi-site Warehousing & Cold Storage

Service Provided: Rugged Mobile Device Procurement & Deployment (Zebra Technologies)

The Challenge

This UK-based natural food distributor, supplying high-quality organic and free-from products, needed to upgrade its mobile technology estate across warehouse and cold storage operations. Their environment posed specific challenges:

• Devices needed to operate reliably in varying conditions, from chilled storage to fast-paced warehouse loading areas
• Mobility and durability were essential for stock control, order processing, and goods tracking
• The business needed to trial and evaluate equipment before committing, ensuring the chosen devices met their technical and operational standards

The Solution

Kuiper Technology worked closely with Zebra Technologies and our distribution partner’s technical pre-sales team to deliver the right fit for the customer’s needs. The collaboration enabled the customer to trial devices in live environments before rollout — supporting confident decision-making and long-term value.

Key hardware provided included:

• Zebra TC53 Mobile Computers: Rugged Android handhelds with high-speed data capture, ideal for order picking, scanning, and goods handling
• Zebra ET60 Wi-Fi Rugged Tablets: Versatile and ultra-durable tablets with vehicle docking capability, designed for both mobile use and forklift mounting
• Zebra Charge-Only ShareCradle Kits & Vehicle Docking Solutions: Ensuring devices were always charged, accessible, and secure across facilities
• 5-Year Extended Warranty Coverage: Supporting device longevity and business continuity

All devices were specifically selected for their rugged ratings, reliability in cold chain environments, and ease of integration into the customer’s warehouse management system.

The Impact

The deployment has significantly improved the customer’s operational agility and equipment reliability across all environments, from chillers to warehouse floors.

• Improved Uptime: Devices built to withstand cold and high-impact environments reduced failure rates and replacement cycles
• Operational Efficiency: Faster, more accurate scanning and mobile processing across the distribution chain
• Staff Productivity: Workers benefited from modern, easy-to-use hardware tailored to their daily workflows
• Investment Confidence: Trialling equipment beforehand ensured the right solution was chosen first time, minimising disruption and cost

Customer Insight

“The trial process gave us full confidence that the hardware would handle everything our environment throws at it. Kuiper and Zebra made the rollout straightforward and helped futureproof our operations.”
— IT Manager, Grocery Distribution & Cold Chain Logistics

Ongoing Partnership

Kuiper continues to support the customer with additional Zebra solutions, spares, and warranty services, acting as a single point of contact for ongoing device lifecycle management. Together, we’re helping this growing brand scale operations while maintaining its commitment to speed, accuracy, and product integrity.

Please note: These case studies have been anonymised in line with Non-Disclosure Agreements (NDAs) to protect the interests of the organisations involved. Where possible, we are happy to engage with clients who wish to validate these projects in more detail. Please contact us to discuss potential reference opportunities.