Empowering a Paperless Workshop Environment for a Leading Commercial Vehicle Manufacturer

Industry: Automotive / Commercial Vehicles

Organisation Size: 20+ Sites Nationwide

Service Provided: Mobile Device Deployment & Management for Digital Transformation

The Challenge

This UK-based commercial vehicle manufacturer set out to modernise its workshop operations by transitioning to a fully paperless system. Their objective was to deploy a digital eService platform that would equip field Technicians with tablets, enabling real-time diagnostics, service logging, and centralised reporting — all while improving efficiency and reducing paper waste.

Key goals included:

• Reducing manual paperwork
• Enabling real-time data capture and reporting
• Enhancing technician productivity
• Supporting sustainability objectives across the business

The Solution

After a detailed assessment of the customer’s operational environment, Kuiper Technology worked closely with both the customer and Samsung to design and deliver a secure, durable mobile solution.

The deployment included:

• Samsung Tab A8 and A9+ Devices: Optimised for use with the eService platform
• Samsung Knox Suite: Including Knox Configure and Knox Manage for streamlined and secure device setup, enrolment, and lifecycle management
• Rugged Accessories: Protective cases and lockable charging cabinets to suit demanding workshop environments
• Nationwide Logistics: Staged delivery and deployment to over 20 operational sites across the UK
• Technical & Commercial Support: Ongoing assistance to ensure smooth day-to-day use of devices

The Impact

The rollout of the paperless service system has delivered significant results across the organisation:

• Increased Efficiency: Technicians now spend less time on admin and more time on critical service tasks
• Real-Time Decision-Making: Instant data access enables faster diagnostics and more accurate reporting
• Improved Accuracy: Digital data entry has reduced the potential for manual errors
• Higher Productivity: Service turnaround times have improved, reducing vehicle downtime
• Sustainability Gains: Reduction in paper use supports the company’s wider environmental targets

Customer Insight

“Kuiper made the entire process seamless. From selecting the right technology to supporting the rollout across our sites, they’ve been incredibly responsive and reliable. The solution has made a real difference to our operations, and the team now has everything they need at their fingertips.”
— Application Support Lead, UK Automotive Sector

Ongoing Partnership

Following the successful rollout, Kuiper continues to support this customer’s digital transformation across multiple divisions, providing devices, software, and managed support tailored to operational needs. This partnership showcases how well-matched technology, backed by strong service delivery, can unlock real efficiency and sustainability gains across field-based and technical teams.

Please note: These case studies have been anonymised in line with Non-Disclosure Agreements (NDAs) to protect the interests of the organisations involved. Where possible, we are happy to engage with clients who wish to validate these projects in more detail. Please contact us to discuss potential reference opportunities.