Fully Managed IT Services for a Leading IT Distributor

Industry: IT Distribution & Logistics

Organisation Size: 100+ Users Across Office, Warehouse & Field Operations

Service Provided: Complete Managed IT Support & Infrastructure

The Challenge

This UK-based technology distributor required a fully managed IT solution to underpin its nationwide operations. With teams across warehouse, logistics, office, and field-based roles, the business needed a partner to centralise IT management, enhance security, ensure connectivity, and provide responsive, expert support across all functions.

Key priorities included:

• A reliable, single-point-of-contact IT partner
• A comprehensive service wrap covering support, infrastructure, and cybersecurity
• Scalable cloud services and backup solutions for key business systems
• 100% coverage for both knowledge workers and warehouse personnel
• Support for business continuity and onsite engineering provision when required

The Solution

Kuiper Technology delivered a complete end-to-end Managed IT Service for the organisation, covering everything from user support to network security and cloud infrastructure.

The solution includes:

• Fully Managed IT Support (7:30am–6:30pm, Mon–Fri): Dedicated service desk and technical escalation, covering all end users across the business
• Hosted Telephony: Deployment and management of the Xelion cloud-based phone system across offices and remote users
• Internet Connectivity & Continuity: 1Gb leased line with automatic 5G failover to ensure seamless operations
• Cloud Backup & Business Continuity: Acronis Cloud Backup protecting critical workloads, with additional public cloud compute supporting their finance systems
• Cyber Security: WatchGuard Firewalls, Endpoint Detection & Response (EPDR), and company-wide Cyber Security Awareness Training
• Microsoft 365 Licensing: Full management of M365 subscriptions for 100+ users across desk-based, warehousing, and field roles
• Mobile Services: Voice and data services for key management and mobile users
• Onsite Engineering: Provision for all adds, moves, and changes, ensuring agility as the business evolves

The Impact

The move to Kuiper’s fully managed service model has delivered substantial benefits to the business:

• Simplified IT Operations: One partner managing all elements, reducing complexity and internal burden
• Enhanced Uptime: With resilient connectivity, cloud-first infrastructure, and proactive monitoring
• Security First Approach: A layered, policy-led cyber strategy backed by industry-leading tools
• End-to-End Coverage: Every user, from warehouse staff to senior leadership, is supported with responsive service and consistent experience
• Trusted Partnership: A hands-on, responsive relationship with Kuiper ensures leadership has direct access and peace of mind

Customer Insight

“Kuiper has become a true extension of our business. From cloud infrastructure and connectivity to day-to-day support and cybersecurity, they take care of everything. It’s allowed us to focus on our core operations with full confidence in the IT behind them.”
— CEO, UK IT Distribution Business

Ongoing Partnership

Kuiper continues to act as the organisation’s strategic IT partner, managing infrastructure, licensing, cyber posture, and user support, while evolving the service alongside their business. Our proactive account management, technical oversight, and responsiveness remain central to the relationship.

Please note: These case studies have been anonymised in line with Non-Disclosure Agreements (NDAs) to protect the interests of the organisations involved. Where possible, we are happy to engage with clients who wish to validate these projects in more detail. Please contact us to discuss potential reference opportunities.