Seamless Migration from Google Workspace to Microsoft 365 for a UK Employee Rewards and Benefits Provider

Industry: Employee Engagement & HR Technology

Organisation Size: 170+ Users

Service Provided: Cloud Productivity Platform Migration – Google Workspace to Microsoft 365

The Challenge

Following an internal restructure and business alignment initiative, this UK-based services provider needed to consolidate two separate productivity environments by migrating from Google Workspace (GWS) to Microsoft 365. The objective was to unify systems, enhance collaboration, and ensure minimal disruption for approximately 170 users.

Key priorities included:

• Ensuring data integrity and business continuity throughout the project
• Delivering a seamless user transition to new tools
• Minimising disruption to daily operations
• Supporting an internal IT team with limited migration bandwidth

The Solution

Kuiper Technology worked closely with the customer to assess technical requirements and plan a phased, zero-disruption migration leveraging industry-standard tooling and best practice.

The approach included:

• Pre-Migration Discovery: Full audit of users, data volumes, dependencies, and critical workflows across the existing GWS estate
• Staged Migration with CloudM: Email, calendar, and document data were migrated using a hybrid sync model, with legacy data moved during business hours and final delta syncs completed out of hours
• Go-Live Cutover: Transitioned primary email routing, removed old forwarding rules, and implemented Microsoft 365 backup protocols to secure new workloads
• Dedicated Project Support: Kuiper’s technical team remained on hand throughout to proactively manage change and support users

The Impact

The migration was completed without disruption, allowing the customer to unify its productivity tools and fully transition to Microsoft 365 — all with minimal operational overhead.

• Increased Efficiency: Outlook and Microsoft 365 apps streamlined communications across departments
• Improved Accuracy: Integration with the Microsoft ecosystem reduced manual error and duplication
• Simplified Workflows: A single sign-on experience helped eliminate multi-platform friction
• Time Savings: The internal IT team focused on BAU while Kuiper managed the migration end-to-end

Customer Insight

“Kuiper made the whole process smooth and pain-free. They understood what we needed, handled everything professionally, and were always available when we needed support. The switch to Microsoft 365 has been a game-changer for us.”
— Network Engineer, UK Employee Rewards and Benefits Provider

Ongoing Partnership

Kuiper continues to support the customer with cloud productivity, endpoint supply, and broader digital transformation initiatives, providing strategic guidance, technical delivery, and licensing expertise. As the customer scales, Kuiper remains a key partner in helping them stay secure, agile, and collaborative.

Please note: These case studies have been anonymised in line with Non-Disclosure Agreements (NDAs) to protect the interests of the organisations involved. Where possible, we are happy to engage with clients who wish to validate these projects in more detail. Please contact us to discuss potential reference opportunities.