Managed IT

Simplifying IT Solutions, Empowering Your Organisation.

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Streamlined Managed IT Support

Get an Above and Beyond IT Experience.

Kuiper Technology offers our valued clients accessible, solution-oriented Managed IT Support, meticulously designed to guard your users, preserve your IT systems, and shield your invaluable resources. We recognise that there are moments when an organisation’s internal IT Department could be stretched thin or even temporarily diminished.

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Problems we solve

OVERWHELMED IT TEAMS
BUDGET CONSTRAINTS
CYBERSECURITY THREATS
COMPLEX ENVIRONMENTS
UNPLANNED DOWNTIME
TRANSITIONING

OVERWHELMED IT TEAMS

Balancing daily support demands with long-term strategic goals can be challenging for internal IT teams.

Kuiper Managed IT Services relieve this pressure by handling routine tasks and offering expert support, allowing your team to focus on innovation and strategic projects that drive your business forward. We integrate seamlessly with your existing IT capabilities.

Our proactive approach ensures that day-to-day issues are managed efficiently, preventing them from escalating and consuming valuable internal resources. This partnership empowers your IT team to achieve more without being stretched thin.

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BUDGET CONSTRAINTS

Many organisations face difficulty hiring and retaining full-time IT professionals due to budget limitations.

Managed IT services provide a cost-efficient alternative, giving you access to a full team of accredited experts without the overheads of in-house recruitment, salaries, and benefits. This allows for predictable IT spending.

By optimising your IT lifespan and reducing overall ownership costs through our comprehensive services, we help you maximise your IT budget, ensuring you get the best possible return on your technology investments.

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CYBERSECURITY THREATS

Businesses face growing risks from data breaches, ransomware, and phishing attacks, making robust cybersecurity a critical concern.

Our Managed IT services include advanced cybersecurity solutions, such as Managed Endpoint Detection and Response, Advanced Email Security, and Multi-factor authentication, to protect your organisation against evolving threats.

We provide comprehensive coverage with proactive monitoring and automated patching, ensuring your systems are continuously protected and compliant with the latest security standards, significantly reducing your risk exposure.

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COMPLEX ENVIRONMENTS

Managing multiple vendors, platforms, and tools cohesively can create significant complexity and operational challenges.

Kuiper offers comprehensive managed services that simplify your IT environment by providing support for hardware, software, cloud, and telephony under a single agreement.

This streamlined approach reduces complexity, enhances coordination, and ensures consistent support across all your IT systems, enabling your business to operate more smoothly and efficiently.

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UNPLANNED DOWNTIME

Minimising disruptions caused by system failures is crucial for business continuity and productivity.

Our proactive IT support, including advanced monitoring and maintenance, prevents issues before they disrupt your operations, significantly reducing unplanned downtime.

With 24/7 availability and rapid response times, Kuiper ensures your business runs smoothly, providing reliable support to keep your systems online and your employees productive around the clock.

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TRANSITIONING TECHNOLOGY

Moving to cloud-based and SaaS solutions without operational disruption requires expert planning and execution.

Kuiper provides tailored solutions and professional services to ensure seamless transitions, whether you're adopting new cloud platforms or migrating existing data.

Our team of certified engineers offers comprehensive guidance and support throughout the entire process, minimising risks and ensuring your new technologies are integrated effectively and efficiently into your business operations.

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WHAT WE PROVIDE

Local Expertise Icon

Local Expertise

Birmingham-based IT experts with in-depth knowledge of Midlands business needs.

Strategic Focus Icon

Strategic Focus

Tailored IT strategies that align with your business objectives, driving efficiency and supporting long-term growth.

Simplified IT Management Icon

Simplified IT Management

Comprehensive services wrapped into a single agreement, reducing complexity and delivering cost-effective, reliable support.

Scalable and Flexible Solutions Icon

Scalable and Flexible Solutions

Services tailored to your organisation's size, structure, and evolving requirements.

Cybersecurity Leadership Icon

Cybersecurity Leadership

Comprehensive security solutions, including assessments, automated patching, and compliance support, to protect your organisation.

Optimised Resource Allocation Icon

Optimised Resource Allocation

Relieve your team of daily IT burdens, enabling them to focus on strategic priorities and core business needs.

Proactive Monitoring and Support Icon

Proactive Monitoring and Support

Advanced monitoring to detect and resolve issues before they disrupt your operations.

Enhanced IT Capabilities Icon

Enhanced IT Capabilities

Extend your IT team with expert managed support, ensuring no request goes unanswered and every user feels supported.

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Flexible Support Packages

KUIPERCARE
Core

Ideal for day-to-day IT management and robust system protection.

£35/user/month+vat

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What's included...
  • Remote IT Support
  • Proactive Infrastructure support
  • Managed Endpoint Detection and Response
  • Advanced Email Security
  • Microsoft 365 Backup
  • Multi-factor authentication for Microsoft 365
  • Managed Windows & 3rd Party Application Patching
  • Security Awareness Training
  • IT Documentation
  • Asset Management
  • Quarterly Strategy Meetings

KUIPERCARE
Advanced

Enhanced support with advanced security and strategic IT guidance

£50/user/month+vat

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What's included...
  • Remote IT Support
  • Proactive Infrastructure support
  • Managed Endpoint Protection Detection and Response
  • Advanced Email Security
  • Collaboration app security for Microsoft 365
  • Microsoft 365 Backup
  • Email Archiving for Microsoft 365
  • Multi-factor authentication for Microsoft 365
  • Advanced Management and Monitoring for Microsoft 365
  • Managed Windows & 3rd Party Application Patching
  • Advanced Data loss prevention
  • DMARC Domain Protection
  • Advanced Security Awareness Training
  • IT Documentation
  • Asset Management
  • Quarterly Strategy Meetings

Smart Hands - Remote

A virtual extension of your own IT team, without the long-term commitment of a fully managed service desk.

Kuiper Technology offer Remote Engineer Credits (telephone, email & remote access) for organisations who want a multi-vendor support service that is designed to be a virtual extension of your own IT team, without the long-term commitment of a fully managed service desk.

With Remote Engineer Credits, you pre-purchase support units by the hour, with a minimum investment of 10 units. Each service desk ticket is then consumed in 30-minute increments. You can use them as much as is required until the allocation of credits has been exhausted or within 12 months of the agreement start date.

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Remote Engineer Credits

Our Remote Engineer Credits have the same technical competencies as those listed in our technical skills matrix so you can be safe in the knowledge that just because you do not take out a service desk subscription, your service level and access to our knowledge base will not be affected.

This service is used to provide reactive technical assistance to organisations who find their internal IT support requires more in depth product knowledge in certain areas, or for when key internal IT staff are on holiday, maternity/paternity, illness or busy with other projects.

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WHY CHOOSE SMART HANDS?

Ideal for Trial Periods Icon

Ideal for Trial Periods

Perfect for trying out our multi-vendor support without a long-term commitment.

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Controlled Budgeting

Pre-purchase support units by the hour, allowing for precise control over your IT expenditure.

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Expert Support On Demand

Access our skilled engineers for reactive technical assistance whenever your internal team needs specialized knowledge or extra capacity.

Scalable and Flexible Solutions Icon

Scalable and Flexible Solutions

Seamlessly integrate our team as a virtual extension of your own, adapting to your evolving IT support needs.

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Which service is best for your business?

1 x CREDIT

(1 HOUR)

£100

Minimum Investment 10 x credits (£1000)

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Remote Engineer Credit

Part Code: REC1

Valid for 12 months

Example 1

10 CREDITS PURCHASED
= 10HRS REMOTE ENGINEER TIME

1 Ticket Raised. Engineer resolves the issue in 25 Minutes = 0.5 credits consumed (30 minutes).

This leaves 9.5 credits remining to use
(9 hours 30 minutes).

Example 1

10 CREDITS PURCHASED
= 10HRS REMOTE ENGINEER TIME

8 Tickets Raised. Engineer resolves the issue(s) in 45 minutes per ticket = 8 credits consumed (8 hours).

This leaves 2 credits remaining to use
(2 hours).

Why choose Kuiper?

Local Expertise Icon

LOCAL EXPERTISE

Birmingham-based IT experts with in-depth knowledge of Midlands business needs.

Strategic Focus Icon

STRATEGIC FOCUS

Tailored IT strategies that align with your business objectives, driving efficiency and supporting long-term growth.

Simplified IT Management Icon

SIMPLIFIED IT MANAGEMENT

Comprehensive services wrapped into a single agreement, delivering cost-effective, reliable support.

Scalable and Flexible Solutions Icon

SCALABLE AND FLEXIBLE SOLUTIONS

Services tailored to your organisation's size, structure, and evolving requirements.

Cybersecurity Leadership Icon

CYBERSECURITY LEADERSHIP

Comprehensive security solutions, including assessments, automated patching, and compliance support.

Optimised Resource Allocation Icon

OPTIMISED RESOURCE ALLOCATION

Relieve your team of daily IT burdens, enabling them to focus on strategic priorities and core business needs.

Monitoring and Support Icon

MONITORING AND SUPPORT

Advanced monitoring to detect and resolve issues before they disrupt your operations.

Enhanced IT Capabilities Icon

ENHANCED IT CAPABILITIES

Extend your IT team with expert managed support, ensuring no request goes unanswered, and every user feels supported.

Ready to Elevate Your IT?

Partner with Kuiper Technology and unlock tailored solutions that drive real results - from cutting-edge IT infrastructure to cloud, telephony, and mobile services.

Let’s simplify, streamline, and supercharge your tech.

Book your free consultation today and experience IT without limits.

Call now on 0330 058 4684

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