INTRODUCING THE X SERIES

The 3rd Wave of enterprise communications brings the power we have as consumers to the business creating one system of engagement and in turn, one system of intelligence.

With a single cloud engagement solution, you can now arm employees with the tools they need to communicate, collaborate and access the organisation’s most valuable data and experts in one intelligent, easy to manage solution. One engagement platform allows you to move at the speed of employee and customer expectations, leading to less churn and more revenue.

COST EFFECTIVE FLEXIBLE PLANS

INTEGRATED COMMUNICATIONS

X2 provides your employees with:

One click from chat to voice to video meetings

Company-wide team messaging

Meetings for 100 participants

G Suite integration

SMARTER GLOBAL ENGAGEMENT

X4 includes X2 capabilities plus:

Unlimited global calling for UC across 47 countries

Supervisor & service quality analytics

Streamline call handling with Switchboard Pro

SPEED TO RESOLUTION

X6 includes X4 capabilities plus:

4000 minutes per concurrent agent*

One click subject matter expert access

CRM integration

Customer engagement analytics

CUSTOMER EXPERIENCE

X8 includes X6 capabilities plus:

Integrate voice, email, webchat and social

Advanced speech and interaction analytics

Quality, collaborative performance management

*For more details, see Unlimited Calling on X Series Plans & Pricing

X SERIES X2

£20 Per User/Month

Unlimited Calling to 14 Countries

Mobile Application

Team Messaging

Video & Audio Conferencing for up to 100 Participants

Call Recording

Personal Call Analytics

Integrations (SFDC, Zendesk, NetSuite, Dynamics)

Single Sign On

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X SERIES X4

£37 Per User/Month

X4 includes X2 capabilities plus

Barge, Monitor, Whisper

Supervisor Analytics

Call Quality Reporting

Operator Switchboard

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X SERIES X6

£90 Per User/Month

X6 includes X4 capabilities plus

Voice Contact Centre

Expert Connect

CRM Pop for Context

Granular Search Analytics

Graphical Call Display

Past Call Surveys

IVR

4,000 contact centre minutes per concurrent agent

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X SERIES X8

£135 Per User/Month

X8 includes X6 capabilities plus

Multichannel Contact Centre

Quality Management

Speech Analytics

Co-browse

Preview Outbound Dialer

@ Mentions for Real Time Agent Feedback

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PLANS

X SERIES CLOUD SERVICE PLANS

  X Series X2 X Series X4 X Series X6 X Series X8
UC Calling Zone Unlimited Calling within 14 Countries Unlimited Calling within 47 Countries Unlimited Calling within 47 Countries Unlimited Calling within 47 Countries
CC Calling Zone 1     4,000 Minutes within 47 Countries 4,000 Minutes within 47 Countries
Auto attendant        
Phone number & extension        
HD voice, Secure voice        
Mobile & Desktop apps        
Team Messaging; Presence; Voicemail        
Sameroom Cross-Platform Team Messaging        
Call Recording 2        
Unlimited Internet Fox        
Single Sign On & Okta Integration        
Video & Audio Conferencing 100 Participants 100 Participants 100 Participants 100 Participants
G Suite, Salesforce, Zendesk & NetSuite Integration        
Barge, Monitor, Whisper        
Analytics Essentials        
Operator Switchboard        
Supervisor Analytics & Service Quality Analytics        
Interactive Voice Response (IVR)        
Skills-Based Inbound Voice        
Graphical Call flows, Post Call Survey        
Native CRM, Knowledgebase        
Queued & Web Callback        
Expert Connect        
Inbound Chat, Email, Social Channels        
Co-browse        
Outbound Preview Dialer        
Quality Management & Speech Analytics     Optional  
Enterprise Grade Security (GDPR, HIPAA, IS0 27001, etc.)        
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Kuiper had been very persistent in wanting to talk to us and were quick to propose Huawei’s video conferencing solution. On seeing a demonstration at Huawei’s centre in the Netherlands, we were immediately impressed with what we saw and decided to include it in our selection process.

Stephen Walters, P&O Ferrymasters
<strong>Stuart Hall</strong>, Director

I am so proud of our team and I would challenge anyone to find a more committed, attentive and flexible organisation anywhere else. Each person works tirelessly to develop and improve themselves, our company and our customers.

Stuart Hall, Director
<strong>Adam McManus</strong>, Digital Marketing Executive

I’ve been at the company for 6 years and there’s never a dull moment. I enjoy working with our amazing team every single day and we are all very supportive of each other.

Adam McManus, Digital Marketing Executive
<strong>Jo Boyle</strong>, Internal Sales Support

I am responsible for ensuring that our customers are supported day to day and getting the right information they need at the right time. No day is ever the same and has its challenges but I always go home with a smile on my face.

Jo Boyle, Internal Sales Support
<strong>Ronnie-Leigh Kelman</strong>, Internal Sales Support

I really enjoy coming to work and being part of a successful growing company. I feel that I’m a valued member of the team and that everyone has my best interests at heart.

Ronnie-Leigh Kelman, Internal Sales Support
<strong>Steve Randhawa</strong>, Senior Business Development Manager

I have the privilege of being account manager for some of our key clients. I serve each of them to the best of my ability and pride myself in going above and beyond. I am their trusted advisor and ensure I am available for them around the clock.

Steve Randhawa, Senior Business Development Manager
<strong>Neil Jelley</strong>, Head of Sales

We believe that through the solutions we provide, we can have a massive impact on the way our customers do business, changing them for the better. We are committed to our people, dedicated to our customers and passionate about being the very best we can be.

Neil Jelley, Head of Sales

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