INTRODUCING THE X SERIES
The 3rd Wave of enterprise communications brings the power we have as consumers to the business creating one system of engagement and in turn, one system of intelligence.With a single cloud engagement solution, you can now arm employees with the tools they need to communicate, collaborate and access the organisation’s most valuable data and experts in one intelligent, easy to manage solution. One engagement platform allows you to move at the speed of employee and customer expectations, leading to less churn and more revenue.
COST EFFECTIVE FLEXIBLE PLANS
INTEGRATED COMMUNICATIONS
X2 provides your employees with:One click from chat to voice to video meetings
Company-wide team messaging
Meetings for 100 participants
G Suite integration
SMARTER GLOBAL ENGAGEMENT
X4 includes X2 capabilities plus:Unlimited global calling for UC across 47 countries
Supervisor & service quality analytics
Streamline call handling with Switchboard Pro
SPEED TO RESOLUTION
X6 includes X4 capabilities plus:4000 minutes per concurrent agent*
One click subject matter expert access
CRM integration
Customer engagement analytics
CUSTOMER EXPERIENCE
X8 includes X6 capabilities plus:Integrate voice, email, webchat and social
Advanced speech and interaction analytics
Quality, collaborative performance management
*For more details, see Unlimited Calling on X Series Plans & Pricing
X SERIES X2
£20 Per User/Month

Unlimited Calling to 14 Countries
Mobile Application
Team Messaging
Video & Audio Conferencing for up to 100 Participants
Call Recording
Personal Call Analytics
Integrations (SFDC, Zendesk, NetSuite, Dynamics)
Single Sign On
Book a callX SERIES X4
£37 Per User/Month

Barge, Monitor, Whisper
Supervisor Analytics
Call Quality Reporting
Operator Switchboard
Book a callX SERIES X6
£90 Per User/Month

Voice Contact Centre
Expert Connect
CRM Pop for Context
Granular Search Analytics
Graphical Call Display
Past Call Surveys
IVR
4,000 contact centre minutes per concurrent agent
Book a callX SERIES X8
£135 Per User/Month

Multichannel Contact Centre
Quality Management
Speech Analytics
Co-browse
Preview Outbound Dialer
@ Mentions for Real Time Agent Feedback
Book a callPLANS
X SERIES CLOUD SERVICE PLANS
X Series X2 | X Series X4 | X Series X6 | X Series X8 | |
---|---|---|---|---|
UC Calling Zone | Unlimited Calling within 14 Countries | Unlimited Calling within 47 Countries | Unlimited Calling within 47 Countries | Unlimited Calling within 47 Countries |
CC Calling Zone 1 | 4,000 Minutes within 47 Countries | 4,000 Minutes within 47 Countries | ||
Auto attendant | ||||
Phone number & extension | ||||
HD voice, Secure voice | ||||
Mobile & Desktop apps | ||||
Team Messaging; Presence; Voicemail | ||||
Sameroom Cross-Platform Team Messaging | ||||
Call Recording 2 | ||||
Unlimited Internet Fox | ||||
Single Sign On & Okta Integration | ||||
Video & Audio Conferencing | 100 Participants | 100 Participants | 100 Participants | 100 Participants |
G Suite, Salesforce, Zendesk & NetSuite Integration | ||||
Barge, Monitor, Whisper | ||||
Analytics Essentials | ||||
Operator Switchboard | ||||
Supervisor Analytics & Service Quality Analytics | ||||
Interactive Voice Response (IVR) | ||||
Skills-Based Inbound Voice | ||||
Graphical Call flows, Post Call Survey | ||||
Native CRM, Knowledgebase | ||||
Queued & Web Callback | ||||
Expert Connect | ||||
Inbound Chat, Email, Social Channels | ||||
Co-browse | ||||
Outbound Preview Dialer | ||||
Quality Management & Speech Analytics | Optional | |||
Enterprise Grade Security (GDPR, HIPAA, IS0 27001, etc.) | ||||
Book a call | Book a call | Book a call | Book a call |