Telephony

UNIFIED COMMS

One Cloud Solution for Voice, Meetings, Collaboration, Call Centre and More.

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INTRODUCING THE X SERIES

The 3rd Wave of enterprise communications brings the power we have as consumers to the business creating one system of engagement and in turn, one system of intelligence.

With a single cloud engagement solution, you can now arm employees with the tools they need to communicate, collaborate and access the organisation’s most valuable data and experts in one intelligent, easy to manage solution. One engagement platform allows you to move at the speed of employee and customer expectations, leading to less churn and more revenue.

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COST EFFECTIVE FLEXIBLE PLANS

INTEGRATED COMMUNICATIONS

X2 provides your employees with:

One click from chat to voice to video meetings

Company-wide team messaging

Meetings for 100 participants

G Suite integration

SMARTER GLOBAL ENGAGEMENT

X4 includes X2 capabilities plus:

Unlimited global calling for UC across 47 countries

Supervisor & service quality analytics

Streamline call handling with Switchboard Pro

SPEED TO RESOLUTION

X6 includes X4 capabilities plus:

4000 minutes per concurrent agent*

One click subject matter expert access

CRM integration

Customer engagement analytics

CUSTOMER EXPERIENCE

X8 includes X6 capabilities plus:

Integrate voice, email, webchat and social

Advanced speech and interaction analytics

Quality, collaborative performance management

*For more details, see Unlimited Calling on X Series Plans & Pricing

Unlimited Calling to 14 Countries

Mobile Application

Team Messaging

Video & Audio Conferencing for up to 100 Participants

Call Recording

Personal Call Analytics

Integrations (SFDC, Zendesk, NetSuite, Dynamics)

Single Sign On
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**X4 includes X2 capabilities plus**
Barge, Monitor, Whisper

Supervisor Analytics

Call Quality Reporting

Operator Switchboard
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**X6 includes X4 capabilities plus**
Voice Contact Centre

Expert Connect

CRM Pop for Context

Granular Search Analytics

Graphical Call Display

Past Call Surveys

IVR

4,000 contact centre minutes per concurrent agent
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**X8 includes X6 capabilities plus**
Multichannel Contact Centre

Quality Management

Speech Analytics

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Preview Outbound Dialer

@ Mentions for Real Time Agent Feedback
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PLANS

X SERIES CLOUD SERVICE PLANS

	X Series X2	X Series X4	X Series X6	X Series X8
UC Calling Zone	Unlimited Calling within 14 Countries	Unlimited Calling within 47 Countries	Unlimited Calling within 47 Countries	Unlimited Calling within 47 Countries
CC Calling Zone 1			4,000 Minutes within 47 Countries	4,000 Minutes within 47 Countries
Auto attendant
Phone number & extension
HD voice, Secure voice
Mobile & Desktop apps
Team Messaging; Presence; Voicemail
Sameroom Cross-Platform Team Messaging
Call Recording 2
Unlimited Internet Fox
Single Sign On & Okta Integration
Video & Audio Conferencing	100 Participants	100 Participants	100 Participants	100 Participants
G Suite, Salesforce, Zendesk & NetSuite Integration
Barge, Monitor, Whisper
Analytics Essentials
Operator Switchboard
Supervisor Analytics & Service Quality Analytics
Interactive Voice Response (IVR)
Skills-Based Inbound Voice
Graphical Call flows, Post Call Survey
Native CRM, Knowledgebase
Queued & Web Callback
Expert Connect
Inbound Chat, Email, Social Channels
Co-browse
Outbound Preview Dialer
Quality Management & Speech Analytics			Optional
Enterprise Grade Security (GDPR, HIPAA, IS0 27001, etc.)
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Kuiper had been very persistent in wanting to talk to us and were quick to propose Huawei’s video conferencing solution. On seeing a demonstration at Huawei’s centre in the Netherlands, we were immediately impressed with what we saw and decided to include it in our selection process.

Stephen Walters, P&O Ferrymasters

I am so proud of our team and I would challenge anyone to find a more committed, attentive and flexible organisation anywhere else. Each person works tirelessly to develop and improve themselves, our company and our customers.

Stuart Hall, Director

<strong>Adam McManus</strong>, Digital Marketing Executive

I’ve been at the company for 6 years and there’s never a dull moment. I enjoy working with our amazing team every single day and we are all very supportive of each other.

Adam McManus, Digital Marketing Executive

<strong>Jo Boyle</strong>, Internal Sales Support

I am responsible for ensuring that our customers are supported day to day and getting the right information they need at the right time. No day is ever the same and has its challenges but I always go home with a smile on my face.

Jo Boyle, Internal Sales Support

<strong>Ronnie-Leigh Kelman</strong>, Internal Sales Support

I really enjoy coming to work and being part of a successful growing company. I feel that I’m a valued member of the team and that everyone has my best interests at heart.

Ronnie-Leigh Kelman, Internal Sales Support

<strong>Steve Randhawa</strong>, Senior Business Development Manager

I have the privilege of being account manager for some of our key clients. I serve each of them to the best of my ability and pride myself in going above and beyond. I am their trusted advisor and ensure I am available for them around the clock.

Steve Randhawa, Senior Business Development Manager

<strong>Neil Jelley</strong>, Head of Sales

We believe that through the solutions we provide, we can have a massive impact on the way our customers do business, changing them for the better. We are committed to our people, dedicated to our customers and passionate about being the very best we can be.

Neil Jelley, Head of Sales