IN THESE UNPRECEDENTED TIMES, EVERY SINGLE ONE OF US IS NEEDING TO CHANGE NOT ONLY THE WAY WE WORK, BUT THE WAY WE LIVE.The damage that Covid-19 is doing to the world we live in has caused governments to take drastic measures to protect us.
With every aspect of our lives needing to change to ensure we get back to normality as quickly as possible. We find ourselves glued to social media, news agencies and television to know the current status of the disease, get guidance on what we all need to do next, all underpinned with hope for positive news.
Like we have done for many years, Kuiper Technology will be doing everything we can to maintain a high level of service delivered with an attitude of “business as usual”. With that in mind, I am sure you will understand that our highest priorities are that of the welfare of our employees. It is our duty of care to them and their families, ensuring we do our part to limit the opportunity for the spread of this disease as much as possible.
We have taken what we feel are necessary steps to alleviate any impact that could potentially be caused to the services we provide. All members of our team are now working from home and able to work as if they were in our head office. We have stopped all travel and business is being transacted over the phone, email and via virtual meetings.
All customers who are under a an IT support contract, whether that be our fully managed IT service or remote engineer credits will be able to raise tickets as usual but all work will be done remotely. Exclusively for customers of our fully managed support contract only, in the unlikely occurrence of a P1 situation, meaning your organisation is classed as “Hard Down” with a system failure aﬀecting all users, we will work remotely to try and solve the issue in the first instance. If we cannot, we will escalate to one of our IT service partners who may be able to offer their expert advice and resolve. If all remote work has been exhausted and there is no other way to resolve, and if absolutely critical, we will at our discretion send an engineer to site whilst requiring all parties to maintain the government guidelines on social distancing.
We have and will continue to adapt our way of working so that the effects of the virus are as minimal as possible. Our contingency plans and technology have been put in place and we will continue to work closely with our suppliers and service partners, to ensure that we all remain operational.
We will do everything we can to be as close to business as usual as possible, but we thank you for your continued understanding in these difficult times. We hope that the virus does not have a negative impact on your organisation, yourselves or your friends and family.