Telephony
XELION - Hosted
Telephone System
Xelion is the leading Voice over IP (VoIP) telephony solution that optimises the efficiency and performance of business communication.
COMMUNICATE ANYWHERE, ON ANY DEVICE
Xelion is a complete Voice over IP (VoIP) communications service for your business that provides an extensive range of fixed and mobile telephony capabilities.Providing an emphasis on mobility and flexibility Xelion combines a fully functioning Voice over IP (VoIP) telephone system with advanced apps to allow your business to communicate how you want from any location on any device.
As a Voice over IP (VoIP) cloud solution with minimal on-premise equipment, handsets and devices connect to Xelion over the internet allowing you to work from any location. Apps for desktops and mobiles give you complete visibility and control of how your business communicates.
Xelion has been recognised in the UK and across Europe as a leading-edge cloud technology service with over 150,000 active users that is hosted within some of the most advanced data centres in the world powered by Amazon Web Services infrastructure. With 24/7 monitoring and independent call termination Xelion offers a reliable, secure and simple use platform.
With only a minimal capital outlay required, a reliable and proven Voice over IP (VoIP) service, Xelion is suitable for any size business looking to improve its productivity and image. Our pre and post sales teams will be able to expertly project manage the deployment of your new Voice over IP (VoIP) communications and organise full training and support. We ensure that your hosted Voice over IP (VoIP) service is securely monitored 24/7 and any maintenance and upgrades for software will take place seamlessly behind the scenes meaning that you will always receive the latest features.POPULAR FEATURES
Xelion uses one simple user licence model, each Xelion user will require a licence, this licence gives the user access to everything Xelion has to offer. There are no add-on charges with Xelion, all features are included as standard out of the box. This includes new features that are added to the product in future releases. This simple Voice over IP (VoIP) model gives your business the flexibility to adapt the way you work without having to worry about if Xelion will support the changes you want to make.
SOFTPHONE
Flexible working via the Xelion softphone means never missing a call, keeping in touch with your team and managing your business communications.
SINGLE USER LICENCE
Xelion is powered by the unique “user licence” model, every feature is included as standard with no hidden bolt-ons or extra charges.
HANDSETS
Xelion supports a wide range of handsets from all the leading brands including Yealink, Cisco, Polycom, Snom and Gigaset.
MOBILE APP
Instand access to all your business comunications on the move, view your teams avialablility and stats, present your business number instead of your mobile when making calls.
GLOBAL ADDRESS BOOK
A Powerful global address book across all devises and apps makes contacting customers simple and easy to manage.
Add a WhatsApp button to your website and allow your customers to contact your business via the worlds most popular instant messaging service.
WALL BOARDS
View team statistics for departments and individuals with our real time wall boards.
INSTANT MESSAGING
One to one and group instant messaging, share documents and images within the secure Xelion service accross your computers and mobiles.
MICROSOFT 365 INTEGRATION
Integrate your Microsoft 365 accounts with Xelion to sync calendars and contacts, including single sign on and Azure AD integration.
WHY CHOOSE XELION?
TOTAL CONTROL
Xelion puts you in complete control of your Voice over IP (VoIP) phone system and comes with an extensive range of call handling and management features.
ONE NUMBER ANYWHERE
Xelion conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.
NO HIDDEN COSTS
As Xelion Voice over IP (VoIP) is hosted on your behalf, you only pay for what you need on a simple per-seat basis, so you get all the features out of the box.
REDUCED CALL COSTS
Xelion offers all the cost benefits of Voice over IP (VoIP) telephony including free site-to-site calls and cheaper call rates.
FLEXIBLE WORKING
Xelion helps businesses become more efficient by enabling flexible work environments through hot-desking, home working, and extending the service to mobile devices.
NUMBER CHOICE
You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Have a London number in Birmingham!
BUSINESS CONTINUITY
Unexpected events such as snow, floods, strikes or utility roadworks won’t disrupt your business. Because Xelion is fully cloud based, the service provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances.
RELIABLE & SECURE
Xelion is all about quality of service, scale and reliability. In addition to the network, we can easily and quickly transfer your existing phone numbers onto the Xelion platform.
Xelion Licensing Pricing
A simple single user licence model giving each user access to everything Xelion Voice over IP (VoIP) has to offer.There are no add-on charges with Xelion, all features are included as standard out of the box. This includes new features that are added to the product in future releases.
Xelion Government / Education / Charity Licence
£7.50
Per User Per MonthPN: XELION-LIC-GOV/EDU
Xelion Corporate Licence
£10.00
Per User Per Month PN: XELION-LICXELION & Microsoft TEAMS Integration
Can I Use Teams as my Telephone System?
Yes you absolutely can, but Microsoft Teams as a Phone System has a very limited feature set and is missing fundamental components that 99% of our customers use every day. The 1% that could use it independently would have to pay significantly more to get the same service using Teams. For example, Teams offers limited reporting functionality, a critical requirement for any customer facing organisation. Xelion has full call reporting as standard and supports contact centre operation including wallboards, formulas and KPI information at no addition al cost to the standard user licence.
We have known a few customers that have gone down the “direct routing” method without fully understanding the limitations and are now waiting for a solution to get back all the features they had before, such as call recording. When speaking to our customers and go over the details, integrating with Microsoft Teams can sound complicated and expensive, so why is everyone making a big deal about Teams?
The answer is simple, Microsoft dominates the desktop arena and the collaboration version of Teams is superficially ‘free’ so people are going to ask what else it can do.
Let’s Talk Teams
Kuiper are making using Microsoft Teams as a full unified communications platform simple, by offering ONE solution with ONE clear price per user per month. You get the best of both worlds with the least amount of inconvenience. We will use the Xelion Microsoft Teams Integrator to link your Microsoft Phone System seamlessly to the Xelion cloud telephony platform. This gives a ‘best of breed’ solution providing the sophisticated telephony functions of Xelion with the flexibility of the Team’s workgroup experience. Xelion treats the Microsoft Teams client as a standard endpoint removing all complexities and offers you the reassurance that you still have full control over all the call recordings, call reporting, call flow, internal and external transfers and much more.
Xelion Teams Licensing Pricing
A simple single user licence model giving each user access to everything Xelion Teams Voice over IP (VoIP) has to offer.Kuiper are making using Microsoft Teams as a full unified communications platform simple, by offering ONE solution with ONE clear price per user per month. You get the best of both worlds with the least amount of inconvenience. We will use the Xelion Microsoft Teams Integrator to link your Microsoft Phone System seamlessly to the Xelion cloud telephony platform.
This gives a ‘best of breed’ solution providing the sophisticated telephony functions of Xelion with the flexibility of the Team’s workgroup experience.
Xelion Government / Education Teams Licence
£12.50
Per User Per MonthPN: XELION-LIC-GOV/EDU-TEAMS
Xelion Teams Licence
£15.00
Per User Per Month PN: XELION-LIC-TEAMSFor Xelion to Integrate with Teams you will need the following Office 365 licenses:
A valid Office 365 Business Premium subscription (1 required for each user)
A valid Office 365 Phone System subscription (1 required for each user)
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We have leaned upon Kuiper’s resources a lot over the past 5 years and they are always very knowledgeable and able to service our requirements.
Paul Leonard, ABP Food Group
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Stuart Hall, Director
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It is great to know that we now have a provider that's not only managing our IT support function, but excels in account management. It is exactly what my business promotes and an ethos that works. Keep it up, I would have no hesitation in recommending Kuiper.
Martin Scholes, Servicom
Kuiper had been very persistent in wanting to talk to us and were quick to propose Huawei’s video conferencing solution. On seeing a demonstration at Huawei’s centre in the Netherlands, we were immediately impressed with what we saw and decided to include it in our selection process.
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Jo Boyle, Internal Sales Support
The College has been working with the Sales and Technical team at Kuiper for a number of years and they have consistently provided the college with great advice, technical resource and competitive pricing.
James Meenaghan, Grantham College
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Adam McManus, Digital Marketing Executive
Having worked with the Kuiper team for many years they have become a trusted and valuable supplier of many IT projects during this time and always provide an efficient, honest and competitive service in everything they provide us.
John Whitehead, Romo Fabrics
We trust Kuiper to look after our IT Systems and rely on their helpdesk to support our users. Kuiper not only provide ongoing assistance, but we value their advice and guidance when it comes to understanding what we need to keep our business running. I’m happy to recommend Kuiper for all your IT needs.
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