Managed IT Support
Expert Managed IT Support for organisations of all shapes and sizes.Get an Above and Beyond IT Experience with Streamlined Managed IT Support
Simplifying IT Solutions, Empowering Your Organisation
Kuiper Technology offers our valued clients accessible, solution-oriented Managed IT Support, meticulously designed to guard your users, preserve your IT systems, and shield your invaluable resources. We recognise that there are moments when an organisation’s internal IT Department could be stretched thin or even temporarily diminished. Perhaps budget constraints prevent the hiring of full-time IT expertise. Nonetheless, the obligation to protect your IT systems and ensure their optimal functioning remains paramount, especially in this era where technology is gracefully transitioning from tangible devices to cloud and software-based applications.
Seamless Integration with Your Operational Demands
In scenarios where your IT personnel are expected to juggle daily user issues while simultaneously maintaining servers and networking, rest assured: you are not alone. We’ve served a myriad of organisations, both large and small, who have adopted a "Do It Yourself" strategy to restrain operating costs. What often transpires is a scenario wherein IT professionals are flooded with simple user requests, leaving them without the bandwidth to address all of them promptly. This can spiral into an accumulation of issues, diverting their attention away from critical IT tasks, and potentially resulting in substantial downtime due to crucial IT matters going unnoticed.
Our Managed IT Support Packages
£35 per user per month
• Remote IT Support 8:30am-5:30pm Mon to Fri (Excluding Bank Holidays)
• Proactive Infrastructure Support
• Managed Endpoint, Detection and Response Software
• Advanced Threat Protection for Microsoft 365
• Microsoft 365 Backup (Unlimited Storage)
• Managed Windows and 3rd Party Patching
• Multi-Factor Authentication for Microsoft 365
• Security Awareness Training Core
• IT Documentation
• Asset Management
• Quarterly Strategy Meetings
£50 per user per month
• Remote IT Support 8:30am-5:30pm Mon to Fri (Excluding Bank Holidays)
• Proactive Infrastructure Support
• Managed Endpoint, Detection and Response Software
• Advanced Threat Protection for Microsoft 365
• Microsoft 365 Backup (Unlimited Storage)
• Managed Windows and 3rd Party Patching
• Multi-Factor Authentication for Microsoft 365
• Security Awareness Training Advanced
• Advanced Impersonation Protection for Microsoft 365
• Secure Managed VPN
• Advanced Data Loss Prevention
• IT Documentation
• Asset Management
• Quarterly Strategy Meetings
• Virtual Head of IT
Holistic IT Support, Dedicated to Your Success
Our overarching goal is not merely to be a provider but to become a valued partner, enabling your team to utilise technology as a conduit to achieving strategic objectives without being bogged down by everyday technicalities.
Engage with us and explore an environment where IT is not a hurdle, but a lever propelling you towards your organisational objectives. At Kuiper Technology, your IT tranquillity is our priority, paving the way for a future where your focus can steadfastly remain on innovating and driving your business forward.
Aligning with Your Aspirations, Adding Value to Your Operations
Incorporate a robust extension to your IT team with Kuiper Technology Managed IT support, elevating not just your technical support, but also enhancing your organisational efficacy and strategic focus. Relinquishing the burden of daily IT dilemmas allows your in-house professionals to direct their expertise where it's needed most, whilst ensuring that no request goes unanswered, and every user feels supported.
Why organisations choose Kuiper’s Managed IT Managed IT Support?
- Local Expertise: Our Birmingham-based IT Team comprises of certified IT professionals who go above and beyond to understand the unique challenges of your business.
- Scalable Solutions: From start-ups to enterprises, our managed IT support flexes according to your business size and requirements.
- Remote Monitoring and Management (RMM): With proactive monitoring, we identify and tackle issues before they impact your business operations.
- Bespoke IT Strategies: More than just problem solvers, our team crafts IT strategies keeping your businesses ecosystem in mind.
- Cybersecurity Focus: The digital landscape is ever evolving. Stay protected with our rigorous security assessments and patches.
Join fellow successful organisations experiencing IT support that goes above and beyond. Reach out to us today for a free, no obligation consultation and propel your IT function to new heights.
FAQ
We offer two packages of IT support. The first is a credit-based option which is ideal for businesses that have an IT team and just want an outsourced provider to assist for certain scenarios or issues. A credit is worth 1 hour of support and a minimum of 10 credits need to be purchased to take this contract. The credits can be redeemed any time (within our normal working hours) over a 12-month period.
The second package is a fully managed service. This option is ideal for businesses that do not have any internal IT resource or want to outsource the whole support element to a 3rd party. This offered is priced per user for user support and per device for infrastructure support. A fully managed service is underpinned by strict SLA’s that we adhere to.
We can provide remote IT support to any business in the UK or on-site IT support to businesses within a 25-mile radius from the centre of Birmingham.
We offer support Monday to Friday 8:30am – 5:30pm (excluding bank holiday)
or infrastructure devices, 24/7/365 monitoring is in place as part of a managed service contract.
We provide IT support to a wide variety of businesses working within different industries with differing user counts. These include;
- Financial Services
- Manufacturing
- Non-Profit and Education
- Technology
- Construction
We support businesses with a staff count of 1 – 250 users.
Phone calls to our service desk are answered within 10 seconds by our first line team.
Tickets raised via email or customer portal to our service desk have an average response time of less than 10 minutes.
We pride ourselves on offering fast support to businesses as we understand IT issues cost money if a member of staff is unable to do their core tasks.
Yes, we see ourselves as a provider that can provide end to end IT services. We offer a range of additional services to complement our IT support. These include;
- Internet Connectivity
- Hosted VOIP phone systems
- IT Hardware and Software Procurement
- Cyber Security Solutions
- Mobile Voice and Data solutions
- Managed Print Contracts
Yes, as part of our managed service we include vendor management to take the burden away from contacting all of the various software providers you may have. We can become that single point of contact for IT support issues even if it’s for software that is not supplied by us.
Here at Kuiper, we strive to be more than just an IT support provider. We see any customer as a partnership and with that we provide additional value above and beyond just reactive IT support. IT support is our bread and butter, and we ensure we provide great service, but we don’t want to stop there. We will work with you and to ensure you are aware of any risks, challenges or even new technologies that will benefit your business. Any customer we work with gets our advice and consultancy as part of a managed service contract.