ENSURING OPTIMUM PERFORMANCE AND UPTIMEKuiper delivers a wide range of IT services to small, mid-market and enterprise organisations. Our break fix maintenance ensures total protection for your IT Hardware and if a fault occurs our engineers will be dispatched onsite to fix within an agreed service level agreement.
If it is UK-wide or pan-European coverage you are looking for with a next business day response or a 4 hour fix guarantee with certified engineers working as part of your IT team, eCarePlus will ensure that you are continually protecting your investment in your IT infrastructure and receive outstanding technical assistance.
Kuiper is a recognised, established and trusted choice for those who are proactive in their approach to their IT infrastructure. Our Break Fix maintenance services are multi-vendor and any items of hardware can be put under a maintenance agreement from 6 months up to 5 years should you choose to do so. If an item of hardware under cover develops a fault, we will respond and fix it within the agreed service level agreement. If an item isn’t under cover you have no need to worry, we are here in case of an emergency and engineers are on hand ready to be called upon ad hoc on a time and materials basis.
We work with all major hardware types – servers, storage, desktops and laptops, EPoS, peripherals and communications hardware – from all leading manufacturers including HP, HPE, Cisco, Dell, IBM, Juniper, Lenovo, EMC, Fujitsu, Huawei, NetApp and many more.
OUR MISSION IS TO PROVIDE:
Kuiper had been very persistent in wanting to talk to us and were quick to propose Huawei’s video conferencing solution. On seeing a demonstration at Huawei’s centre in the Netherlands, we were immediately impressed with what we saw and decided to include it in our selection process.Stephen Walters, P&O Ferrymasters
I am so proud of our team and I would challenge anyone to find a more committed, attentive and flexible organisation anywhere else. Each person works tirelessly to develop and improve themselves, our company and our customers.Stuart Hall, Director
I’ve been at the company for 6 years and there’s never a dull moment. I enjoy working with our amazing team every single day and we are all very supportive of each other.Adam McManus, Digital Marketing Executive
I am responsible for ensuring that our customers are supported day to day and getting the right information they need at the right time. No day is ever the same and has its challenges but I always go home with a smile on my face.Jo Boyle, Internal Sales Support
I really enjoy coming to work and being part of a successful growing company. I feel that I’m a valued member of the team and that everyone has my best interests at heart.Ronnie-Leigh Kelman, Internal Sales Support
I have the privilege of being account manager for some of our key clients. I serve each of them to the best of my ability and pride myself in going above and beyond. I am their trusted advisor and ensure I am available for them around the clock.Steve Randhawa, Senior Business Development Manager
We believe that through the solutions we provide, we can have a massive impact on the way our customers do business, changing them for the better. We are committed to our people, dedicated to our customers and passionate about being the very best we can be.Neil Jelley, Head of Sales