Managed Services
ENTERPRISE BREAK FIX
Break-fix that ensures total protection for your IT Hardware.ENSURING OPTIMUM PERFORMANCE AND UPTIME
Kuiper delivers a wide range of IT services to small, mid-market and enterprise organisations. Our break fix maintenance ensures total protection for your IT Hardware and if a fault occurs our engineers will be dispatched onsite to fix within an agreed service level agreement.If it is UK-wide or pan-European coverage you are looking for, with up to a 4-hour fix guarantee, our certified engineers will ensure that if your hardware develops a fault we will fix the issue promptly, keeping system downtime to a minimum.
Kuiper is a recognised, established and trusted choice for those who are proactive in their approach to their IT infrastructure. Our Break Fix maintenance services are multi-vendor and any items of hardware can be put under a maintenance agreement from 6 months up to 5 years should you choose to do so. If an item of hardware under cover develops a fault, we will respond and fix it within the agreed service level agreement. If an item isn’t under cover you have no need to worry, we are here in case of an emergency and engineers are on hand ready to be called upon ad hoc on a time and materials basis.
We work with all major hardware types – servers, storage, desktops and laptops, EPoS, peripherals and communications hardware – from all leading manufacturers including HP, HPE, Dell, IBM, Lenovo, EMC, Fujitsu, NetApp and many more.
OUR MISSION IS TO PROVIDE:
FLEXIBLE SERVICE LEVELS
MULTI-VENDOR SUPPORT
NATIONWIDE SPARES LOCATIONS
UK-BASED SERVICE DESK
Examples of How We Help Businesses Extend the Life of Their IT Assets
Supporting an Old HPE Server
One of our clients, a mid-sized manufacturing company, relies on an aging HPE server to manage their production schedules and inventory. While this server has been reliable over the years, it is now approaching the end of its warranty period, and the company does not yet have the budget allocated to replace it with newer technology. Rather than risk downtime or a critical failure, they’ve opted to "sweat out" the asset by entering into a 12-month Break-Fix maintenance contract with us. Our team provides the necessary support and parts replacement, ensuring the server remains functional and continues to meet their business needs while they plan for a future upgrade.
Extending the Life of a DELL SAN
Another client, a small financial services firm, has a DELL SAN (Storage Area Network) that houses vast amounts of critical data. The SAN has been in operation for several years and is integral to their daily operations. However, due to budget constraints, the company is unable to upgrade the SAN at this time. Understanding the importance of maintaining data accessibility and security, they’ve partnered with us for a Break-Fix maintenance contract PLUS Proactive Monitoring. Over the next 12 months, we will provide proactive monitoring, swift issue resolution, and part replacements as needed, ensuring that the SAN remains operational without risking data loss or service interruptions.
Our Break-Fix services are tailored to help businesses like yours maximise the value of your existing IT assets. Whether it’s an old server that still performs well or a storage solution that needs to hold on a bit longer, we provide the support you need to keep your systems running smoothly. With Kuiper, you can trust that your critical infrastructure is in capable hands, allowing you to plan your next steps without pressure.