Birmingham IT Support
Providing Remote IT Support to any business in the UK or on-site IT support to businesses in the West Midlands.Boosting Birmingham and the West Midlands with IT Support
When it comes to IT, we find valuable IT resource within organisations tend to spend more time fixing recurring problems rather than have the luxury of time to find the root cause. As a result, resolutions to long term problems are limited and the issues continue to keep creeping back, meaning more time from your valuable IT resource is required to put a short-term fix in place again.
Kuiper can help put valuable time back in your hands. We are here to help you identify the root cause of those recurring issues & figure out the very best way to prevent them ever happening again in the future. IT Support issues that occur can have a drastic effect on your day-to-day operations and it’s not always possible for your current IT department to be proactive. So, whether you need occasional remote IT support for your organisation, or outsource your entire IT needs, we have a solution that delivers flexible, cost-effective and bespoke technical support.
Benefits of Kuiper IT Support
Support, Diagnose & Resolve
• The minute you place your support call or raise a support ticket the team is ready to help.
• We diagnose the issue, and the reasons behind it, then resolve the issue as soon as possible.
• You will be informed of what action we need to take, or the steps we will need you or your users to take to resolve.
"Say goodbye to waiting on hold or not receiving an update, every call & email will be treated with urgency."
Businesses need to evolve and adapt as they continue to grow each year. In 2023 it’s critical that your IT meets the standards of today's work environment. Remote working has become a must in any workplace but without the right systems in place you can restrict growth, workflow and leave the company exposed to potential cyber-attacks.
With multiple managed it support services available, businesses of all sizes can benefit from kuiper service desk & our in-house fully certified engineers.
FAQ
We offer two packages of IT support. The first is a credit-based option which is ideal for businesses that have an IT team and just want an outsourced provider to assist for certain scenarios or issues. A credit is worth 1 hour of support and a minimum of 10 credits need to be purchased to take this contract. The credits can be redeemed any time (within our normal working hours) over a 12-month period.
The second package is a fully managed service. This option is ideal for businesses that do not have any internal IT resource or want to outsource the whole support element to a 3rd party. This offered is priced per user for user support and per device for infrastructure support. A fully managed service is underpinned by strict SLA’s that we adhere to.
We can provide remote IT support to any business in the UK or on-site IT support to businesses within a 25-mile radius from the centre of Birmingham.
We offer support Monday to Friday 8:30am – 5:30pm (excluding bank holiday)
or infrastructure devices, 24/7/365 monitoring is in place as part of a managed service contract.
We provide IT support to a wide variety of businesses working within different industries with differing user counts. These include;
- Financial Services
- Manufacturing
- Non-Profit and Education
- Technology
- Construction
We support businesses with a staff count of 1 – 250 users.
Phone calls to our service desk are answered within 10 seconds by our first line team.
Tickets raised via email or customer portal to our service desk have an average response time of less than 10 minutes.
We pride ourselves on offering fast support to businesses as we understand IT issues cost money if a member of staff is unable to do their core tasks.
Yes, we see ourselves as a provider that can provide end to end IT services. We offer a range of additional services to complement our IT support. These include;
- Internet Connectivity
- Hosted VOIP phone systems
- IT Hardware and Software Procurement
- Cyber Security Solutions
- Mobile Voice and Data solutions
- Managed Print Contracts
Yes, as part of our managed service we include vendor management to take the burden away from contacting all of the various software providers you may have. We can become that single point of contact for IT support issues even if it’s for software that is not supplied by us.
Here at Kuiper, we strive to be more than just an IT support provider. We see any customer as a partnership and with that we provide additional value above and beyond just reactive IT support. IT support is our bread and butter, and we ensure we provide great service, but we don’t want to stop there. We will work with you and to ensure you are aware of any risks, challenges or even new technologies that will benefit your business. Any customer we work with gets our advice and consultancy as part of a managed service contract.